If dirty water stops entering the upper tank, the lower tank is empty. Make sure the filter inside the clear plastic dome is clean. The reset button may be found either on the top or back of the machine. I have the same issue its spitting out the solution water but not picking it up i checked everything and nothing other than a very wet carpet. Check the red base tank has enough water, and refill if necessary. It was a quick and easy fix and I was back to work in no time. Please Note: These videos show the red rental machine, the Mighty Pro and Wide Track machines work in the same way. Empty soiled water from upper tank and refill lower tank with fresh solution. Do not use dye or bleach in this machine as this will permanently damage your carpets. If you are experiencing problems with your Rug Doctor hire machine, our handy troubleshooting guide is here to help. 11/13/2018 by Lizbeth. (¼ cup) Rug Doctor Anti-Foam in the upper tank. Check your home's circuit breakers or fuse box.Add 2 oz. Make sure the plastic dome is properly sealed to the upper tank. If your Rug Doctor has little or no cleaning solution spraying from the bottom of the machine, try the following: Check the machine is set to carpet cleaning mode Make sure you are holding down the red spray button on top of the handle. Improper suction or loss of vacuum power. Make sure small solution hose is still connected at rear of machine.Make sure the plastic dome is properly sealed to the upper tank. Make sure the cord is plugged in and the power switch on top of the machine is on. Do not add Anti-Foam cleaning solution to the lower tank.Simply enter your email address below to stay up to date on the latest promotions & cleaning tips. Sign up for Rug Doctor updates and receive:We will try to operate as normal during these difficult times, but communication may not be as responsive as usual.Please be aware that some listed stores might not be able to rent out machines with the restrictions currently in place.Deliveries from our website may take up to four weeks.Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our Our website uses cookies, which help us to improve our site and enable us to deliver the best possible service and customer experience. If you are having any problems using your Rug Doctor Pro please refer to our Troubleshooting guide below. Store the machine indoors out of dusty, wet and freezing areas. The Rug Doctor will not pick up water from the carpet if proper adhesion is not achieved. This prolongs the life of your Rug Doctor Pro machine and helps keep it trouble free. Make sure the filter inside the clear plastic dome is clean. Caring for your Rug Doctor Pro machine Always use recommended Rug Doctor Pro cleaning solutions. If you are still experiencing problems please call our Consumer Support Specialists on 01903 235558. If dirty water stops entering the upper tank, the lower tank is empty. My problem turned out to be that the water diverter panel had slipped into the hand tool position. Empty soiled water from upper tank and refill lower tank with fresh solution. No cleaning solution coming out . 02/27/2019 by Kim Parkin. The power of the vacuum is more than sufficient to remove most of the water applied (true 100% efficiency is not achievable by even the most expensive equipment in use today...hence the development of low moisture solutions avoiding hot water extraction completely). If your issues aren’t resolved by watching our guides, please feel free to Make sure you don’t miss a thing. By continuing to browse the site you are agreeing to our use of cookies. Make sure there is cleaning solution in the lower tank. Check the large hose connection on the rear of the machine.Make sure the machine is switched on. If power is still not restored, push the reset button. Make sure small solution hose is still connected at rear of machine.
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