You can refund the customer from your order page. Would you argue this is also fair and ethical?I don’t believe I have seen that an offer with Free Shipping was excluded from the quoted policy, yet it is considered the standard advice here on the forums. Occasionally packages are returned to us as undeliverable. It was not my intention to give this impression.I thought I made it clear this was an ethical dilemma in The phase ‘unethical’ was never used and certainly not intended to be inferred – on the contrary – my last statement says I would not criticize a fellow seller for them withholding actual charges.I sincerely apologize for your interpretation of my post as a personal attack.Suppose your neighbor offers to mail a package for you and you weigh the package and see that it will cost $5 to send. If they refund these fees, it’s not worth it for me to leave that door open for $1.65, and they’ll get a full refund.
Yes, I would pay the difference no questions asked.A better analogy would be, instead of shipping it the way you asked and assumed the cost was going to be $5, your neighbor decided to ship it UPS Next Day for $32.
Either way, the ethical dilemma comes from the fact we charged the buyer X in shipping so why would we hold them accountable for X+Y in shipping?Well… I do object to the inference that interpreting “costs” as actually meaning “costs” instead of “charges” is somehow unethical. I apologize again to you and the community for my lack of understanding the perception my post would have to the reader.Your interpretation also allows Free Shipping offers to receive back the full cost of outgoing shipping, since the amount the seller deducts is based solely on their actual business costs. But you made a mistake and weighed the package wrong… it actually cost $10 to send. If there is an actual policy stating that an offer with Free Shipping cannot withhold the shipping costs, I will apologize and eat my own words.Well… having been the target of the “unethical” inference I do have a little more trouble then you in simply setting it aside.I understand what you are saying but I don’t agree. Suppose your neighbor offers to mail a package for you and you weigh the package and see that it will cost $5 to send. But in these cases shipping never cost more than $3.50. Aug 28, 2019 • FAQ Online Refunds for Priority Mail Express® and Extra Services As few times as it happens, its not worth the risk, especially if your a low volume seller.Refund and move on to making money, and relist the item for a higher price to make the money back, if possible.You can only withhold what they paid though, if it cost you $10 to ship and the cust was charged $3.99, you still eat the extra.This is not true… it is a common misconception but it is totally wrong. Hi all, I need some advice. Sorry, no results found. On the label is penned RTS with an arrow pointing to my address. As part of doing so I believe, firmly, that you are serving your customers best when you are reducing the cost of running your business by cutting unnessary expense from your cost. Return Receipt fees are refunded only if the USPS® fails to provide the recipient's signature (if not otherwise refused, unclaimed, or returned to sender). So I sold an item and shipped it USPS First Class International and I just got it back a day later. The Tracking number of the package; The Purchase receipt of the package; Your Photo ID; You can request a refund online by signing into your USPS account.
When the carrier returns an undeliverable package to us, you will be issued a Returned undeliverable packages are subject to our standard If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact us. You were incorrectly charged return charges for an undeliverable-as-addressed item. If you have purchased a Return Receipt at a retail Post Office location and have not received … The fact is you cannot start talking about your position being the “ethical” one without inferring that the opposing position is not ethical. If it was an incorrect address or you are unsure why it was returned, you may ask if the address was correct in case the carrier made a mistake. I was insulted by your inferences but except your apology. A buyer would expect to lose the $3.99 they paid – most will not understand or agree with being out an additional amount. Aug 29, 2014 5:41:17 PM. I think “initial shipping cost” refers to what the buyer actually paid (that $3.99 or whatever rate they were quoted).To me as a buyer, it wouldn’t make sense if I paid $3.99 and a seller told me “Sorry, I had to pay $10 to ship it.”Your going to get two different philosophies on how to handle ‘Undeliverable’ returns (as seen from previous posts);What route you go is entirely up to how you want to run your business.
I think that is ethical.You didn’t charge the buyer “extra” shipping costs… if you paid less than you charged in shipping then you gave the buyer a discount on shipping costs to begin with. I would think, rather, that expecting the seller to absorb that cost would be punishing the seller for my mistake. Your neigbor agrees to mail it for you for $6 (they get a buck for gas and their time). I am certainly not unethical and I really don’t like the inference that I am or that my position is. I checked the address on PayPal, and it matches and is confirmed. Now the seller is withholding $10 of what I paid because it cost them that much to ship. We just chose to set our practices to lean more to the buyer experience than to the small impact to the bottom line.I disagree as well. We have seen positive feedback from doing so, we have also had buyers come back because of the service we provided in the past.You decide what your comfortable doing and do it.
Amazon policy clearly allows you to withhold your actual shipping costs from your refund, not only what the buyer paid:We have always deducted our original shipping costs from our refunds in such situations and in nearly a decade of selling we have never received either a negative or an A-Z claim for doing so. It is a personal, business policy that we have followed for years. I have no problem refunding the item price upon receipt of the item, but this person is also expecting a shipping refund.
When the carrier returns an undeliverable package to us, you will be issued a full refund for the item(s) minus any return fees, and a coupon for the shipping charges. If you do not have USPS account, you can register for free. I feel that’s unfair and I’m being punished.
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